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Ben and Jerrys

Ben and Jerrys

www.benjerry.com
What is your customer experience with Ben and Jerrys?

Ben and Jerrys Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Overall Customer Rating and Sentiment

Ben and Jerrys has a 1.5 star rating from 9 reviews; most customers report dissatisfaction with product quality and service.

Key Takeaways for Future Customers

  • Check recent Ben and Jerrys reviews before buying specific flavors.
  • Expect potential trouble reaching customer service or resolving membership issues.

Negative Feedback / Risk Areas

  • Recurring Ben and Jerrys customer complaints cite foreign material in pints and poor quality control.
  • Multiple reports detail unresponsive customer service and problems with membership or refunds.

Positive Feedback

Some customers still praise specific flavors and non-dairy options despite widespread complaints.

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Media from reviews

Ben and Jerrys - Hair in product
Ben and Jerrys - Hair in product - Image 2Ben and Jerrys - Product in ice creamBen and Jerrys - Product in ice cream - Image 2Ben and Jerrys - Product in ice cream - Image 3Ben and Jerrys - Product in ice cream - Image 4Ben and Jerrys - Cherry Garcia, three containers 1/3 empty on the bottom
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Show reviews that mention
ice cream ice cream team leads employee daughter issues burks office manager
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Arthor Iot
map-marker Lake Worth, Florida

You jerked me around for 10 minutes trying to find out where I can buy some Ben & Jerry’s ice cream. I’m not even sure I’m connected to Ben & Jerry’s. This is not great customer service goodbye and go

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Product information where can I buy? Ben and Gerry chocolate covered ice cream bars in Palm Beach County Florida

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Resolved
Brenda R Nqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I purchased a pint of chunky monkey 11/15/25 . It no longer have that banana flavor . They can skip some of the chocolate pieces and put the banana flavor back in. I was disappointed .

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Updated by user Dec 01, 2025

Company fixed the issue and I have been provided with product replacement. I got a certificate for a free 28 oz Ben & Jerrry’s. Call the company.

Original review Nov 16, 2025

I expected the wonderful banana flavor

that I loved with previous purchase's

Im on a fix income & and I expect to get the quality I paid for . Waste of my money .

User's recommendation: Personally I want be buying Chunky Monkey again

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Margurite Xhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hair in product

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AI Highlights
  • Hair embedded in the ice cream, sticking out; unacceptable.
  • I took pictures of the issue.
  • The new flavor was more expensive.
Ben and Jerrys - Hair in product
Ben and Jerrys - Hair in product - Image 2

Just opened pint hair imbedded in ice cream sticking out took pictures this is unacceptable its obviously been in ice cream when packed totally turned me off after trying this new flavor that was more expensive I guess because it was a late night show persons

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Delvin B Yig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolve issues from workplace age discrimination

AI Highlights
  • Confrontation on Apr 25 at Biloxi Ben & Jerry's; team leads used unacceptable language.
  • Skylar Knox, 16, lost hours and is no longer employed.

my daughter was a employee at the Ben and Jerry location in Biloxi ms . On Friday April 25 there was a confrontation between her and team lead ..the team lead insisted on calling her a *** and demanding her to clock out and go home .. the location owner/ manager was made aware of such matters . I personally talk to her on the phone myself .. the owner/ manager told me over the phone that the team leads Chelsey Tircuit

Emilys Tircuit both admitted to using language thats not conductible in any form of work employment. And after a slight investigation the manager/ owner choose to allow both team leads to continue their employment with your company, despite a very disrespectful lack of class and integrity from those team leads Chelsey Tircuit

Emilys Tircuit .. this has cost my daughter Skylar Knox , hours from her work schedule because the manager/ owner decided to put the employees on different work schedules,Which one could argue this was an attempt at Age discrimination because my daughter is only 16. my daughter Skylar Knox is no longer employed there .. I would like to speak with a member of the claims , insurance, or home office management dept to discuss future resolution at your convenience thank you for your time

Delvin Burks

User's recommendation: great place to eat , not so sure about a job career their

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2 comments
Allysa Lqf

If your daughter is old enough to work, minor or not she should be able to fight her own battles. Besides you do not know what went on there.

Guest

Nothing you wrote indicates any trace of age discrimination.

View more comments (1)
Delvin B Yig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Biloxi, Mississippi

Need to speak to a representative

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AI Highlights
  • Tried contacting Ben and Jerrys Biloxi and the home office about an issue with my daughter.
  • No one has reached out; please contact me at 601 674 ****.
Updated by user May 13, 2025

No It has not been resolved in fact it got worst with the level of disrespect after the situation occurred . I wish to speak to a member of your claims , management or insurance departments at your convenience immediately

Original review Apr 28, 2025

I have been trying to call the home office with an issue at Ben and Jerrys concerning my daughter who is an employee at a location in Biloxi Mississippi.. No one has reached out for my service all Im trying to do is resolve a problem the manager hasnt .

If there is anyone who can investigate these horrible turn of events please reached out to me at 601 674 **** to resolve these issues and make working at Ben and Jerrys comfortable again . Thank u Delvin Burks

Preferred solution: A chance to speak to someone at home office about what happen with my daughter on the job while working at Ben and Jerry’s in Biloxi ms

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Laken Hjg

No! I thought you pulled your non dairy ice from Albertson's as I was walking away from the freezer area I was voicing about the ice cream being so good and delicious and how am I going to without it.

AI Highlights
  • Nothing bad happened and everything is good.
  • I'm very pleased with Ben & Jerry's Non-Dairy ice cream.

Nothing bad happened everything is good,I am not pissed at all it's just the opposite.Im very pleased with Ben and Jerry's NoN Dairy ice cream.i just tapped on pissed, because I thought you discontinued it but since you didn't it coolokay

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Anonymous
map-marker Fairfax, Vermont

Product in ice cream

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AI Highlights
  • On 7/14 we ordered Ben & Jerry's via DoorDash around 9:30 PM.
  • Daughter choked on cardboard in the ice cream; Heimlich saved her.
Ben and Jerrys - Product in ice cream
Ben and Jerrys - Product in ice cream - Image 2
Ben and Jerrys - Product in ice cream - Image 3
Ben and Jerrys - Product in ice cream - Image 4

On Sunday 7/14 me and my husband ordered Ben & Jerrys ice cream through DoorDash around 9:30 PM. We received our order a little after 10 PM.

My daughter ordered the blue marshmallow Sky ice cream and told me after her first

Couple bites that it tasted funny I went on about telling her then dont eat it if it tasted funny and approximately around 10:45. We started hearing a weird gurgling choking noise coming from my daughters room I ran into the bedroom and found my daughter, holding her throat, panicking and her face turning pale and her eyes very big, she was choking on something so immediately grabbed her and gave her the Heimlich maneuver and I had to shove my fingers down her throat to get her to throw up when she did throw up. She spit out a piece of cardboard paper structure that was about maybe an inch or 2 inches long that looked like it came from an ice cream box or container and it was in her ice cream that she was eating I have a photo of the item that I pulled out of her mouth. We have saved it and we want to know how were gonna go about this or if we need to contact a lawyer we had to bring her to the hospital the next day due to her having a severe sore throat and stomach pains, so I had to bring her to the doctors to make sure that I didnt injure her while I was giving her the Heimlich maneuver or that I didnt scratch her throat while shoving my fingers down there to get the item that she had in her ice cream out of her throat were not even sure if more was swallowed but any parent that has to go through watching their child choke on an object is the most horrifying thing ever the adrenaline rush and the stress and terror that went through my mind and body literally made me sick for two days.

That is my child and all I keep thinking is that if I didnt hear her making those noises, what couldve happened would she be dead right now? Could she have choked to death and its all because Ben & Jerrys had a very irresponsible worker who put some sort of object in her *** ice cream and we are very upset about this

Ive never in my life, came across a foreign object in any of my food ever but now I understand why people end up, scarred from stuff like this happening because all I keep thinking about and being thankful for is my daughter still being here and that we heard her choking just in time to help her spit out that chunk of cardboard

User's recommendation: Rude workers careless

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Greg P Jxz

Cannot make contact with company

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Have a question concerning recipes. Unable to contact customer service. Do not have the time to navigate no user-friendly website.

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Priscilla F Yoj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Birthday Cone

AI Highlights
  • Free birthday cone not honored at SF site Jun 17 at 7:30 pm.
  • Phone 510-682-**** had no linked birthday cone after showing email; paid about $7.

Hello

You sent me an email to get a free birthday cone. I went to the San Francisco location- 475 Jerfferson street on June 17th about 7:30 pm and was told that I did not qualify for one.

I showed them the email but when they looked up my cell phone 510-682-****, they said there wasn't any birthday cone linked to it!!

Please look into this issue. It was really disappointing but I did not want to cancel my order and ended up paying almost $7 for one scoop!

Thank you for your time

PRiscilla Fong

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Anonymous
map-marker Nutley, New Jersey

Complain about the ice cream that was purchased

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AI Highlights
  • The ice cream had ice crystals and was inedible.
  • I paid $6.00 for a pint at ShopRite, I couldn't reach you and threw out the pint and receipt.

The ice cream had ice crystals in the ice cream and I paid $6.00 and the couldnt eat the ice cream it was terrible I threw out everything and when I couldnt get in touch with you I threw everything out the receipt , The pint of ice cream . I purchased it in shop rite

User's recommendation: Don’t. Buy it

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Caspian N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Foreign material in ice cream

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Salty animal product whats foreign matter of these are glass or melted plastic in fish, food and ice cream.

User's recommendation: You guys are too far over your head

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Anonymous
map-marker Nutley, New Jersey

Complain about the ice cream that was purchased

I dont have a review you dont have a phone number some one call call I tried. Calling different numbers thats terrible that not one can contact you

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Gerasimos Wfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cherry Garcia, three containers 1/3 empty on the bottom

AI Highlights
  • The last container was OK.
  • Three previous containers were empty at the bottom.
  • Purchased at Whole Foods in Springhouse, PA; no receipt.
Ben and Jerrys - Cherry Garcia, three containers 1/3 empty on the bottom
Ben and Jerrys - Cherry Garcia, three containers 1/3 empty on the bottom - Image 2

The last container I purchased was OK. But the three before that were all empty at the bottom about a third of the container.

I have been purchasing cherry Garcia and chunky monkey for years and years and years and years. I find this very odd because I never have a problem like this. Out of the hundreds and hundreds of containers I purchased Ive never had an issue until now.

I purchased them from Whole Foods and springhouse Pennsylvania I dont have a receipt right off hand. I certainly did not steal three containers of ice cream or the hundreds and hundreds that I have purchased throughout the years

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Olivia H Iye

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Toenail in ice cream

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AI Highlights
  • Found a toenail in Ben & Jerry's Chocolate Fudge Brownie ice cream.
  • It was yellowish white with ridges and crunchy; I want a refund.

Hello, I was eating ben and Jerrys chocolate fudge brownie ice cream when I had reached the end one of the last bites was crunchy, I understand there is brownie pieces but not as hard as what I chewed on. I took it out of my mouth and rinsed it off because it was full of chocolate and I realized it was a toenail.

It had ridges, it was like a yellowish white and was shaped the same way a toenail is. I have pictures I can provide if you need with evidence of chocolate on it so you know I'm not lying. I a completely disgusted and very disappointed.

Let me know if there's anything I can get back from this such as my money or a free ice cream or something. Thanks so much, Olivia Hayes.

Preferred solution: Full refund

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1 comment
Anonymous

Yeah right, you did not notice the toenail until you took the last bite. Nice way to lie to get a refund. Probably your own toenail.

Anonymous
map-marker Safety Harbor, Florida

I do not want to belong to any membership or am I going to pay $1.00. I made a complaint earlier about Ben and Jerry's. I contacted them directly. Cancel all. Jean Kelly

dissatisfied flavor. I am not joining any membership for $1.00.

Cancel aLL.

The flavor salted carmel tasted awful. I contacted Ben and Jerry's directly.

User's recommendation: It's Ok to purchase certain brands of Ben and Jerry's ice cream.

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Lynette K Uka

Problem with icecream

AI Highlights
  • Refuses to pay $1 to chat with a rep.
  • No rep available; call disconnected; left name and number; no callback.
  • Says customer service is awful.

I refuse to pay $1 to chat with a rep. I called and no rep to talk to , I was disconnected.

I called back and left my number and name and no one returned my call. Tell thm your customer service is irresponsible and awful

Preferred solution: To talk to customer service

User's recommendation: Your customer service is irresponsible

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